Bilingual UI Adjudicator (Spanish/English)

Location: Lincoln, NE – NDOL Administration Building, 550 South 16th Street (On-Site)

About the role

The Nebraska Department of Labor is seeking a bilingual (Spanish/English) Unemployment Insurance (UI) Adjudicator to join a dedicated team helping connect individuals to employment success. This position offers a $1.75 pay differential for multilingual language skills.

Responsibilities

• Analyze benefit claims to obtain necessary information and write legal formal determinations of benefit eligibility.
• Process appeals from claimants and employers, explain procedures, assist in completion of appeals, complete necessary documents, and perform data entry of transactions.
• Testify on behalf of the Commissioner of Labor as necessary in Appeal Hearings.
• Investigate and establish overpayments of benefits to ensure compliance with legal requirements.
• Answer verbal and written inquiries from claimants, employers, and other agencies to explain legal requirements and procedures pertinent to the Unemployment Insurance program.
• Interview claimants to determine continued eligibility for unemployment insurance benefits, identify barriers, verify work search, and refer to reemployment services through One Stop offices.
• Retrieve, review, and update claimant and employer information using computer database inquiries and data entry skills.
• Collect, validate, and assemble completed claims for imaging and archival storage.
• File initial, additional, and extended unemployment insurance benefits by telephone as directed by supervisor.
• Adhere to State, Department of Labor, and UI Division policies and procedures.
• Assist with testing, wage investigations, and adjudicate various types of claims (CWC, UCX, UCFE, APT, Trade).
• Perform other duties as assigned to support the Unemployment Insurance Benefits Program.

Requirements

• Post high-school coursework/training in math, composition, and/or use of computer equipment, or experience in fact-finding/interviewing, customer service (including answering inquiries or explaining procedures), or call center experience.
• Spanish/English bilingual language skills are required.
• Proficient computer and typing skills.

Preferred Qualifications

• Experience adjudicating unemployment insurance claims.
• Experience using the current benefit payment system in NEworks.

Skills

• Knowledge of: Nebraska Employment Security Law.
• Skilled in: Interviewing clients, employers, or other parties to collect essential information; basic computer skills, including word processing and data entry; organizing in high workload, high-stress situations.
• Ability to: Meet all timeliness and time lapse requirements according to Federal guidelines; effectively communicate via telephone; make decisions within the capacity of Nebraska Employment Security Law; maintain regular and reliable attendance.

Benefits

• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement opportunities

Pay

$21.328 per hour

Schedule

8:00 AM – 5:00 PM, Monday – Friday