Bilingual Interpreter (English <> Spanish)

About the Role

TransPerfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English and Spanish) with experience using their language skills in a professional call center-style setting. We offer comprehensive, paid training to launch your career as an Over-the-Phone (OPI) and Video Remote Interpreter (VRI), helping clients across industries such as healthcare, legal, and financial services.

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that requires professional-level command of both English and Spanish. Ideal candidates must interpret complex conversations with speed and precision, including idiomatic expressions, specialized terminology (e.g., medical, legal, financial), and emotionally nuanced content. Success requires strong active listening, emotional control, professionalism, empathy, and adaptability. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.

Responsibilities

• Provide consecutive interpretation services between English and Spanish across various industries (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
• Apply short-term memory retention, active listening, and note-taking techniques to manage longer exchanges
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

Qualifications

• High school diploma or equivalent (required); college education preferred
• Fluency in English and Spanish, with B2+ proficiency or higher
• Ability to pass a language and interpreting skills assessment
• Minimum of 6 months of call center, customer service, or interpreting experience
• Strong verbal communication, bilingual accuracy, and ethical decision-making
• Proven ability to think clearly and act professionally in fast-moving, emotionally complex situations
• Strong sense of professional responsibility, integrity, and time management
• Comfortable with assertive communication and session control
• Basic computer skills, including typing and MS Office navigation
• Quiet, distraction-free workspace conducive to active listening and sustained concentration

Preferred Qualifications

• Certification in medical, legal, or community interpreting (strong plus)
• Experience with remote work tools and communication platforms

Skills

• Stay focused and attentive during high-volume, back-to-back call periods
• Handle pressure and emotionally complex conversations with calm and professionalism
• Welcome regular feedback and coaching as opportunities to grow and improve
• Thrive in clearly structured, schedule-driven work environments rather than informal or loosely managed roles
• Follow strict interpretation protocols, maintain neutrality, and preserve confidentiality
• Use bilingual fluency to support essential services in real time
• Strong emotional intelligence, integrity, and a deep sense of responsibility

Benefits

• Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control
• Hands-on role-play simulations and coaching led by certified interpreters
• Ongoing development opportunities, including advanced training for complex call types
• Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
• Private health insurance and access to a collaborative, supportive team environment
• A proactive and accessible HR department focused on staff health and happiness
• Career advancement opportunities across interpreting, QA, training, and leadership roles

About the Company

TransPerfect Connect is the world’s leading provider of interpreting services, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI). We support communication in over 170 languages and are committed to upholding the highest standards of linguistic accuracy, professionalism, and client care.

Interpreters are expected to follow a pre-published, variable schedule. Breaks and lunch periods may vary daily and are assigned by our Workforce Management team based on operational needs.