Bilingual Tier 1 Scheduler- Remote

About the role

The IMA Group is hiring Bilingual Schedulers to support upcoming training classes. In this role, you will coordinate medical and psychological examination appointments while providing professional, timely support to clients, healthcare providers, and internal teams. You will manage both inbound and outbound calls, maintain accurate scheduling records, and help ensure appointments are completed efficiently.

Responsibilities

• Schedule and coordinate medical and psychological examination appointments
• Manage inbound and outbound phone calls in both English and Spanish
• Communicate with clients, healthcare professionals, and internal team members
• Enter and maintain accurate scheduling information
• Identify and resolve scheduling conflicts
• Provide professional, timely customer service while following established procedures

Requirements

• Fluency in both English and Spanish is required
• High school diploma or equivalent
• At least one year of clerical, administrative, customer service, or telephone experience
• Strong communication, organization, and attention-to-detail skills
• Comfortable using computers and learning new systems
• Previous scheduling or healthcare experience is a plus

Benefits

• Medical, dental, and vision coverage
• Generous paid time off, paid holidays, and a floating holiday
• 401(k) with employer matching
• Company-paid life and AD&D insurance
• Short- and long-term disability coverage
• Flexible Spending Account and voluntary benefits
• Paid maternity and parental leave

Location Note: We are not currently considering candidates located in New York City, Chicago, California, Colorado, or Washington.