Bilingual Scheduler

The HealthCare Connection (THCC), Ohio’s first Federally Qualified Health Center (FQHC) founded in 1967, provides quality and accessible primary healthcare services through community responsive approaches. We serve residents of northern Hamilton County and surrounding areas with two primary care locations and six school-based health centers, offering services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy. THCC is a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition for quality care.

About the role

As the Bilingual Scheduler, you will communicate with patients skillfully and professionally by phone to schedule appointments accurately and provide information about THCC services, processes, and initiatives. You will serve as the point of contact to assist internal and external callers with appointment-related questions and route calls to other departments or individuals as appropriate.

Responsibilities

• Schedule appointments for patients.
• Courteously screen callers to obtain accurate demographic information and reason for visit.
• Follow THCC’s scheduling guidelines to enter information into the practice management system correctly.
• Respond to general inquiries and provide patient education on organizational policies related to appointments, including: documentation required at time of visit, POI and payment guidelines, late policy, and importance of cancelling appointments.
• View system Alerts and remind existing patients to bring POI, if expired.
• Inform patient of any existing balance noted in system and request patient be prepared for any payment due at time of visit.
• Provide reminder calls to patients, when possible.
• Reschedule patients when necessary.
• Understand tasking process and route patient inquiries to appropriate department to address clinical inquiries.
• Send appointment reminders and immunization data to patients as requested.
• Maintain a clean, safe work environment by adhering to THCC policies on safety and security. Safeguard computer passwords and facility badges.
• Other reasonably related duties as assigned by immediate supervisor and other management as required.
• For bilingual schedulers: Demonstrate well-developed verbal and written communication skills in Spanish.

Requirements

• Bilingual in Spanish and English.
• 2 (or more) years customer service experience, preferably in a medical office setting.
• Prior experience as a Medical Office Assistant desirable.
• Good verbal communication skills.
• Well-developed verbal and written communication skills.
• Knowledge of medical terminology preferred.
• Experience using NextGen or similar EPM software helpful.
• Basic to intermediate computer knowledge and skills.
• Training and/or experience with computer data entry.
• Associate degree or graduation from a Medical Office Administration program highly preferred.

Benefits

• Health Insurance and Rewards Program.
• Dental and Vision Insurance.
• Free Life & Short-Term Disability Insurance.
• 403(b) Retirement Plan with employer match.
• Comprehensive Paid Time Off (PTO).
• 10 Paid Holidays.