Bilingual Scheduler (Spanish)

Responsibilities

• Schedules, reschedules, and cancels exams for patients.
• Performs pre-registration, faxes, and scans documents.
• Handles customer service-related requests.
• Communicates preparation details and handles call backs.
• Performs various other clerical tasks for patients speaking English or a secondary language for which fluency has been identified.

Requirements

• Displays excellent communication skills and telephone etiquette.
• Places outgoing calls to schedule patient exams based on scripts and electronic orders.
• Answers incoming and outgoing calls courteously and professionally, identifying self and company.
• Plays an active role in contacting referring physicians for patients experiencing scheduling difficulties.
• Maintains composure when dealing with challenging patients or situations.
• Shows empathy and respect towards all callers.
• Maintains positive relationships with referring physicians, secretaries, and clinical site staff.
• Enters accurate information into RIS for appointment scheduling, rescheduling, cancellation, and comment entry.
• Updates account information during the scheduling process.
• Properly schedules all procedures.

Qualifications

• Proficiency in using a personal computer and Microsoft Office.
• Effective organizational skills and attention to detail.
• A high level of integrity, confidentiality, and business ethics.