Bilingual Tier 1 Scheduler (Remote Position)

Job Summary

The IMA Group is actively recruiting for training classes and seeks a highly organized and detail-oriented individual to join their team as a Bilingual Tier 1 Scheduler. This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time.

Responsibilities

• Cook up and schedule appointments for clients, guaranteeing accuracy and compliance with established protocols.
• Communicate with clients, healthcare experts, and internal personnel to facilitate smooth scheduling and answer questions.
• Accurately input and keep track of scheduling data in the company’s database, making sure the records are current and organized.
• Actively spot and settle scheduling issues, collaborating with team members to find efficient solutions.
• Keep detailed and organized records of scheduled appointments and associated correspondence.

Qualifications

• A high school diploma or equivalent.
• One year of clerical and telephone experience.
• Proficiency with computer hardware and software.
• Bilingual in English and Spanish is required.
• Previous experience in scheduling or customer service roles is preferred.

Benefits

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retail: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
• Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.

The IMA Group is an Affirmative Action/Equal Opportunity Employer. Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.