Bilingual Telephone Sales Representative (FULL-TIME)

About the role

MCI is seeking bilingual Telephone Sales Representatives fluent in English and Spanish to join our growing sales team. This role involves handling inbound and outbound sales calls, building strong customer relationships, identifying customer needs, recommending products and services, and closing sales.

Responsibilities

• Handle inbound and outbound sales calls in English and Spanish.
• Build strong customer relationships through professional communication.
• Identify customer needs and recommend products and services that provide value.
• Explain features, pricing, and promotional offers.
• Address customer questions and overcome objections confidently.
• Process orders and accurately document customer interactions.
• Meet or exceed established sales and customer satisfaction goals.
• Maintain up-to-date knowledge of products, promotions, and company policies.
• Participate in ongoing sales training and coaching.
• Ensure compliance with company procedures and confidentiality requirements.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Fluent in both English and Spanish.
• Excellent verbal communication and sales skills.
• Basic computer proficiency and data entry experience.
• Ability to type at least 20 words per minute.
• Strong negotiation and relationship-building abilities.
• Self-motivated and goal-oriented.
• Ability to work in a fast-paced, performance-driven environment.
• Prior experience in bilingual sales, customer service, inside sales, retail sales, or contact center preferred.
• Experience meeting sales targets and working in a commission or incentive-based environment.

Benefits

We offer industry-leading sales training and ongoing coaching to help you succeed and grow your career. We also provide a supportive and inclusive work environment where you can build meaningful careers and contribute to the success of a globally expanding, industry-leading organization.

Schedule

The schedule for this role is typically full-time, with flexible hours to accommodate customer needs.

Pay

Compensation is competitive and includes a comprehensive benefits package, including health insurance, retirement plans, and paid time off.