Bilingual Telephone Sales Representative (FULL-TIME)

About the role

MCI is seeking Bilingual Telephone Sales Representatives fluent in English and Spanish to join our growing sales team. This role involves engaging with customers over the phone, identifying needs, recommending products and services, and closing sales while providing exceptional customer experience in both languages.

Responsibilities

• Handle inbound and outbound sales calls in English and Spanish.
• Build strong customer relationships through professional communication.
• Identify customer needs and recommend products and services that provide value.
• Explain features, pricing, and promotional offers.
• Address customer questions and overcome objections confidently.
• Process orders and accurately document customer interactions.
• Meet or exceed established sales and customer satisfaction goals.
• Maintain up-to-date knowledge of products, promotions, and company policies.
• Participate in ongoing sales training and coaching.
• Ensure compliance with company procedures and confidentiality requirements.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Fully fluent in both English and Spanish.
• Excellent verbal communication and sales skills.
• Basic computer proficiency and data entry experience.
• Ability to type at least 20 words per minute.
• Strong negotiation and relationship-building abilities.
• Self-motivated and goal-oriented.
• Ability to work in a fast-paced, performance-driven environment.

Qualifications

• One year of bilingual sales, customer service, inside sales, retail sales, or contact center experience preferred.
• Experience meeting sales targets and working in a commission or incentive-based environment preferred.

Skills

• Fluency in English and Spanish.
• Excellent verbal communication and sales skills.
• Basic computer proficiency and data entry experience.
• Ability to type at least 20 words per minute.
• Strong negotiation and relationship-building abilities.
• Self-motivated and goal-oriented.
• Ability to work in a fast-paced, performance-driven environment.

Benefits

We offer industry-leading sales training and ongoing coaching to help you succeed and grow your career. To apply, please complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

The schedule for this role is flexible and will be discussed during the interview process.