Bilingual Specialist, Customer Service & Fulfillment

About the role

We are seeking a Specialist, Customer Service & Fulfillment to serve as a liaison between customers and internal teams, including supply chain, brand, sales, transportation, warehousing, credit, and IT. This role is essential in ensuring seamless order processing and enhancing customer satisfaction across various channels, including international, bulk, retail, contract, industrial, and food service.

Responsibilities

• Provide exceptional customer service across multiple channels, addressing inquiries and issues promptly and effectively.
• Develop and maintain relationships with key internal and external partners to foster collaboration and resolve customer needs.
• Understand and execute the end-to-end sales process, from order entry to shipment.
• Perform order-entry functions manually or via EDI, ensuring timely and accurate processing of all orders.
• Utilize SAP and Business Intelligence (BI) tools to monitor inventory and order history, providing exception-based recommendations for order management.
• Identify and resolve issues affecting overall customer service, aiming to positively influence key performance indicators.
• Use sound judgment when making service-oriented decisions that may have financial implications.
• Generate and analyze reports to provide insights into customer service metrics and order fulfillment efficiency.
• Undertake additional projects and tasks as assigned to support the department's goals and initiatives.

Requirements

• Bachelor’s degree in Supply Chain, Business Administration, or a related field is preferred.
• Minimum of two years’ experience in customer service, preferably within a related field.
• Bilingual in English and Spanish required.
• Strong written and verbal communication skills are essential.
• Able to make sound, service-oriented decisions with financial implications.
• Flexibility and adaptability to work effectively in a high-change environment.
• Proficient in Microsoft Office; knowledge of SAP is preferred.

Qualifications

• Must be able to read and communicate effectively in English.
• Ability to manage multiple tasks while maintaining attention to detail and a high degree of accuracy.

Skills

• Customer service skills
• Communication skills
• Financial decision-making skills
• Microsoft Office proficiency
• SAP knowledge (preferred)

Benefits

• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
• Leadership support for career growth, including paid training, tuition reimbursement, and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.
• Inclusive working environment where you can build meaningful work relationships with a diverse group of professionals.
• Opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

Pay

Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!

Schedule

This is a full-time, hybrid role based in De Pere, WI operating on first shift.