Bilingual (Spanish) Phone Outreach Associate

About Us

Nadia Care is working to drastically change the experience of underserved, Black, Brown, and Indigenous communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Our mission is to improve pregnancy, birth, and the postpartum journey for women and their families by providing trust-based engagement and wrap-around support. We help our members with care navigation, doula support, lactation assistance, nutrition, housing, transportation, and a wide range of other needs, leveraging technology to meet moms where they are.

We ensure trusted sources for support, resources, and information throughout pregnancy, delivery, and postpartum. Nadia Care does not replace primary obstetrician or doctor relationships but supports expectant mothers with health-related social needs not typically available through doctors’ offices.

Our Values

• Empathy: We center the experiences of the mothers and families we serve and support one another.
• Collaboration: We achieve the greatest impact by working together, sharing knowledge, and elevating each other’s strengths.
• Resilience: We push through challenges, adapt in a fast-changing environment, and remain committed to our mission.

About the Role

We are seeking a Bilingual (Spanish) Phone Outreach Associate to engage new members. This role involves making calls to potential members, explaining Nadia Care’s services, and enrolling eligible members. The ideal candidate is a quick learner with excellent communication skills and enthusiasm for helping others. This is a fully remote position with expected working hours of 8:30 AM–5:30 PM ET (7:30 AM–4:30 PM CT).

Responsibilities

• Make calls to potential members, identify their needs, and provide information about services offered.
• Answer questions about Nadia Care and the membership journey.
• Check eligibility for enrollment with Nadia Care.
• Register members and schedule their first appointment.
• Maintain databases by keeping member information up to date.
• Collaborate across the team on feedback from potential and current members.

Requirements

• High school diploma or equivalent.
• Bilingual (Spanish) required.
• Call center, sales, or community outreach experience.
• Outgoing personality with a passion for bringing services to those in need.
• Strong listening skills and attention to detail.
• Comfortable with technology and digital platforms.
• Ability to thrive in a fast-paced, high-growth startup environment.
• Demonstrated ability to take direction, learn quickly, and work independently.

Pay

Compensation range for this position is $22–$28/hour, depending on direct, relevant experience.

Benefits

• Time Off:
  • Annual paid holidays.
  • Full-time salaried employees: Unlimited time off after a 90-day introductory period.
  • Full-time hourly employees: Three weeks of paid time off after a 90-day introductory period.
• Health & Wellness Coverage:
  • Medical insurance covering hospital, surgical, and prescription drug benefits (coverage begins the first of the following month).
  • Dental insurance for preventive, basic, and major procedures.
  • Vision insurance for routine eye exams and eyeglasses.
• Security & Future Planning:
  • Stock option grant.
  • Life insurance for financial protection.
  • Short-term and long-term disability insurance.
  • 401(k) retirement plan.

Schedule

This role is expected to work 8:30 AM–5:30 PM ET (7:30 AM–4:30 PM CT).

Remote positions are open to candidates in the contiguous U.S. only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR, or outside the contiguous U.S.