Bilingual Call Center Associate
Arizona Central Credit Union is ranked #2 in the Top 10 Credit Unions in Arizona for 2026 ("Ranking Arizona: Top 10 credit unions for 2026" AZBIGMEDIA). Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members, and communities. We strive to follow our Core Values every day—integrity, respect, diligence, ownership, and candor—in everything we do.
About the role
A key component of this service delivery is building long-term member relationships by identifying the financial needs of our members and offering them Credit Union solutions. The position also handles phone, email, and chat transactions; explains products and services; responds to problems and concerns; and directs calls to the appropriate department.
Responsibilities
- Identifies member financial needs and offers solutions by cross-selling products and services that meet those needs.
- Assists members and potential members via phone, chat, or email by answering questions, addressing concerns, and providing account information.
- Performs transfers, stop payments, loan advances, loan payoff quotes, address changes, and other transactions.
- Conducts research to assist members in correcting or explaining account transactions.
Schedule
- Monday - Friday: 8:45 am - 5:45 pm
- Rotating Saturdays (roughly once a week)
- Remote work available after three months (hybrid).
Requirements
- Language: English and Spanish required.
- Experience: Six months of banking or call center experience preferred.
- Education: High school diploma or GED.
Pay
Base pay plus Spanish-speaking differential.