Outreach Analyst - Bilingual (Spanish)

Job Description

We are looking for an Outreach Analyst – Bilingual (Spanish) to assist SunPass customers and potential customers at outreach events throughout the State. This position will be full-time, and on-site in Boca Raton, Fl. With employees expected to work onsite 5 days per week. This role will feature a flexible work schedule including weekends, as well as statewide travel, which may include overnight stays.

Required

• Ability to fluently communicate in Spanish and English verbally and in writing
• Valid driver’s license is required
• Strong face-to-face or phone customer service experience
• Strong knowledge of principles and processes for providing customer service
• Able to maintain composure in a fast-paced environment
• Able to use internet applications and Microsoft Office Products
• Able to research and analyze information
• Strong time management skills
• Must be able to lift and carry up to 50 pounds to assist with equipment setup, including tents as part of event preparations

Preferred

• Knowledge of the SunPass Program

Physical Demands

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Pay and Benefits

• $23.14 per hour
• The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education.
• Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access.
• Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.