Outreach Analyst - Bilingual (Spanish)

Req Number R8426 Employment Type Full time Worksite Flexibility Onsite Who We Are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Outreach Analyst - Bilingual (Spanish) ready to take us to the next level! If you have strong customer service experience and bilingual Spanish-speaking skills and are looking for your next career move, apply now. Job Description We are looking for an Outreach Analyst – Bilingual (Spanish) to assist SunPass customers and potential customers at outreach events throughout the State. This position will be full-time, and on-site in Boca Raton, Fl. With employees expected to work onsite 5 days per week. This role will feature a flexible work schedule including weekends, as well as statewide travel, which may include overnight stays. Only work authorizations that will not require sponsorship now or in the future will be considered. What You’ll Do Provide assistance to SunPass customers and potential customers at outreach events throughout the State, addressing inquiries related to the SunPass programUtilize product knowledge, strong work ethics, effective time management, and excellent customer service skills to meet performance standards that positively represent the SunPass brandPrepare outreach activity reports and provide feedback to assist with program improvementsPerform other duties or special projects as required Required What You'll Need Ability to fluently communicate in Spanish and English verbally and in writingValid driver’s license is requiredStrong face-to-face or phone customer service experienceStrong knowledge of principles and processes for providing customer serviceAbility to maintain composure in a fast-paced environmentAbility to use internet applications and Microsoft Office ProductsAbility to research and analyze informationStrong time management skillsMust be able to lift and carry up to 50 pounds to assist with equipment setup, including tents as part of event preparations Preferred Knowledge of the SunPass Program Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $23.14 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.