Bilingual (Spanish)Digital Navigator - Capital Region (Texas) Hybrid

About the role

Initial engagement as a Part-Time or Consultant role, with the possibility of transitioning to Full-Time based on program needs and performance. Counties served: Williamson, Travis, Caldwell, Bastrop, Hays, Comal, Bexar. Candidate must be located in or near these counties. Travel across the primary counties served is expected.

Reports To

Digital Navigators will report directly to the Lead Digital Navigator and Senior Program Manager.

Job Overview

The Digital Navigator provides in-person, virtual, and hybrid support to community members through individualized or small group assistance at regionally distributed partner sites. Navigators attend events (such as public benefits enrollment or device distribution), assist with internet adoption and researching affordable service providers, train constituents on affordable internet-capable devices, and coach in introductory digital skills to help constituents become effective home internet users. Support is provided primarily in-person, but may also include video calls, voice telephone, email, text, and other communication methods that work for the learner or community partner.

The Digital Navigator’s work supports digitalLIFT’s efforts to provide training and support for equitable access to inclusive and diverse content, technical support, and equitable internet access through collaboration with Digital Equity Partners, Community Partners, and other Program Partners.

Responsibilities

• Community Support Coordination: Provide in-person, virtual, or hybrid assistance to community members at regionally distributed partner sites, tailoring support to individual or small group needs.
• Event Participation & Assistance: Attend and/or lead community events such as public benefits enrollment or device distribution; support internet adoption efforts; research affordable service providers.
• Training & Coaching: Train community members on the use of affordable internet-capable devices and coach them in introductory digital skills to become effective home internet users; support navigator staff in similar capacities.
• Communication & Outreach: Utilize video calls, voice calls, email, text, and in-person assistance to support learners and community partners effectively.
• Program Alignment: Contribute to digitalLIFT’s mission by working with Digital Equity Partners and other Program Partners to provide training and support, ensuring equitable access to diverse content, technical support, and internet services.

Core Competencies and Critical Skills

• Community Engagement: Understands the assets and needs of the communities served; builds trust within the community; exhibits cultural competency, including strong language capacity and sensitivity to diverse backgrounds.
• Teaching and Communication: Has the ability and desire to teach an identified audience; demonstrates excellent telephone and online communication skills; builds trust with clients from diverse educational and cultural backgrounds; conducts themselves in an approachable and respectable manner.
• Problem-Solving and Adaptability: Creatively solves problems; negotiates and handles stressful situations constructively; shows innovation and flexibility in service delivery.
• Technological Proficiency: Digitally literate and comfortable with technology; eager to learn and teach basic technological concepts related to internet services, devices, and common online applications; knowledgeable about resources for funding, connectivity, technical help, devices, and digital literacy.
• Time and Resource Management: Efficiently manages time and resources to maximize productivity and support; maintains excellent self-organization and manages multiple tasks effectively.
• Interpersonal Skills: Maintains a positive attitude, excellent interpersonal skills, and a sense of humor when working with a diverse range of customers, coworkers, and community members; provides outstanding customer service and establishes appropriate boundaries with clients.

Duties & Responsibilities Breakdown

• Outreach (20%):
  • Receive, return, or initiate contact with clients seeking assistance or partners identified by digitalLIFT.
  • Assess clients’ home internet access, technology experiences, devices, digital skill levels, connectivity needs, and internet use priorities.
  • Set agreed goals for Digital Navigator services; confirm details with the client.
  • Advise clients about free or affordable home internet service options and assist with applications; advise on sources of affordable computers or internet-connected devices and support acquisition efforts.
  • Coach clients to use home internet services to meet their priorities via in-person, phone, or online interactions; refer to additional digital literacy training as needed.
  • Track client progress and requests; keep accurate and timely records; report outcomes as required.
• Info Sessions / Debriefs (10%):
  • Deliver info sessions to existing and prospective partners and community groups.
  • Facilitate virtual workshops/debriefs as needed for capacity-building cohorts.
• Event Assistance (10%):
  • Attend community events to communicate program information.
  • Help partners prepare promotional and outreach materials.
  • Survey community members to understand needs, interest, and availability to participate.
  • Keep partner contact information up to date.
  • Communicate partner community issues, updates, and program goals with digitalLIFT staff.
• Training (25%):
  • Communicate remotely and in-person with learners, managers, and teammates.
  • Learn and adapt the digital literacy curriculum to the needs of specific learners.
  • Make phone calls to establish contact with learners, schedule classes, and assess digital skills.
  • Deliver training in-person, hybrid, or virtual depending on partner needs; conduct individual or group sessions in Central & South Texas.
  • Report learner success and progress using online digital tools.
  • Follow an established digital literacy curriculum for various devices and adjust it to address identified needs with cultural responsiveness.
  • Identify program delivery updates and adjustments for future learners.
• Evaluation and Data Collection (20%):
  • Review instructor reports for referred learners and follow up as needed.
  • Develop, track, and evaluate program impact; collect and report additional data as needed.
  • Assist in preparation and submission of program development, impact, and delivery reports.
  • Review processes for greater efficiency and effectiveness.
• Reporting (5%):
  • Provide reporting from evaluations for each event; collect data in weekly and monthly reports.
  • Assist with grant reporting.
• Administrative Duties (10%): Assist digitalLIFT team with other duties as assigned.

Essential Qualifications

• Excellent written and oral communication skills in English.
• Fluency in Spanish and English required.
• High School diploma or GED certificate; some college-level coursework or equivalent experience.
• One year of customer support, office, or nonprofit experience.
• Independent work capability with regular remote supervisor communication.
• Proficiency with office productivity software (Word, Excel, Google Docs, Sheets, etc.).
• Reliable transportation for work across Central Texas.
• Legal eligibility to work in the United States.

Preferred Qualifications

• Knowledge of word-processing, spreadsheet, and database software.
• Basic troubleshooting skills for hardware and software issues.
• Excellent customer service and basic technical support skills.
• Effective independent work and accurate data entry.
• Valid driver’s license, motor vehicle liability insurance, personal injury insurance, and reliable transportation.
• Ability to secure and maintain a favorable background investigation.

Ideal Applicant Will Possess

• Bilingual skills (Spanish fluency).
• Strong interest in digitalLIFT’s mission.
• Excellent organizational skills and attention to detail.
• Exceptional communication skills, cultural sensitivity, and ability to handle high-stakes conversations.
• Ability to manage multiple priorities and remain calm under pressure.
• Independent problem-solving skills and flexibility.

Pay

Full-Time: $57,500 annually

Part-Time: $27.64 hourly — up to 29 hours per week