Client Navigator, Bilingual (English/Spanish)

About the role

The Client Navigator, Bilingual (English/Spanish) plays a critical role in ensuring that Testing Center clients receive seamless access to prevention, care, and essential support services. This includes linking clients to PrEP, PEP, HIV/STI/HCV treatment, and social services to reduce barriers to care and improve health outcomes. This role also focuses on client engagement through GMHC’s telehealth service platform, ensuring that individuals starting PrEP are retained in care and supported through follow-ups and navigation assistance. The Client Navigator will track client engagement, update electronic health record (EHR) systems, and conduct HIV/STI counseling, testing, and referrals both on-site and during off-site outreach events. This position is ideal for someone passionate about public health, HIV prevention, and community engagement, who thrives in a client-centered environment and is committed to ensuring that all individuals receive the support they need to access medical care.

Responsibilities

• Facilitate linkage to care and navigation services for clients interested in PrEP, assisting with barriers such as lack of health insurance or limited healthcare access.
• Conduct follow-ups for telehealth clients enrolled in PrEP services who have missed or not yet attended a medical appointment.
• Provide navigation support for individuals newly diagnosed with HIV/AIDS or Hepatitis C, as well as those living with untreated conditions who need to re-engage in care.
• Maintain an up-to-date knowledge of internal and external resources, ensuring clients receive comprehensive and coordinated services within the continuum of care.
• Assess clients using telehealth services to screen for additional socio-medical needs and offer appropriate referrals and follow-up support.
• Maintain accurate and timely data entry in electronic health record (EHR) systems, including AIDS Institute Reporting System, TREAT, and AWARDS, ensuring that all client interactions, services provided, and referrals are properly documented.
• Ensure compliance with confidentiality regulations, including HIPAA and Article 27-F of the NYS Public Health Law, by securely handling and storing sensitive client information.
• Upload, track, and manage laboratory results within GMHC’s telehealth services platform, ensuring that HIV, STI, and HCV test results are processed efficiently and made available for prompt review by clinicians.
• Verify the accuracy of lab documentation and follow up with medical providers to address discrepancies, incomplete records, or missing lab results to prevent delays in client care.
• Assist in generating reports and tracking service metrics, ensuring program data is complete, accurate, and accessible for internal quality monitoring and external reporting to funders.
• Coordinate with clinical and administrative teams to optimize workflow processes for data management and record-keeping, contributing to a streamlined continuum of care for