Bilingual Spanish Call Center Sales Representative (English/Spanish)

About the role

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.

Requirements

• Commissioned sales experience highly preferred
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Qualifications

• Fluent in English and Spanish
• Flexible to work a 40-hour per week schedule, which may include nights, weekends, and overtime.

Skills

• Customer Service
• Sales
• Technical Support
• Problem Solving

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• Tuition reimbursement program
• Paid Time Off and holidays
• Paid Parental Leave
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Pay

Pay Transparency: Our Premier Service Consultants earn $20.18 hourly + commission if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earns top representatives $62,280+ per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Schedule

Your day-to-day will involve handling customer interactions (calls, chats, emails) in a fast-paced environment, identifying upselling opportunities, accurately resolving issues, explaining bills and product features, troubleshooting basic problems, building customer confidence and loyalty, and supporting various customer inquiries, including technical issues. You will work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.