Bilingual Spanish Call Center Sales Representative

About the role

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This position reports to our 10 S Canal Street, Chicago IL 60606 location. If selected, you must be able to report to this work location.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.

Requirements

• Must be flexible as hours/days may change based on business needs.
• Paid training to set you up for success.

Qualifications

• Commissioned sales experience highly preferred.
• Unwavering Customer Focus.
• Strong Work Ethic.
• Adaptability.
• Problem-Solving Skills.
• Attention to Details.

Benefits

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone.
• Tuition reimbursement program.
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave.
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.

Pay

$19.41 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year.

Schedule

Monday–Friday, 8 AM–6 PM (shifted schedule).