Bilingual Spanish Call Center Customer Service Representative
Conduent · United States · 1 mo ago
RemoteRemoteCustomer Service$17/hrFull-time
About the role
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Responsibilities
- Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
- 1-2 years of previous call center or customer service experience (preferred)
- Ability to multitask and navigate computer systems effectively
- Reliable internet connection and distraction-free remote workspace
- Ability to work with people from diverse backgrounds
- Effective communication and active listening skills
- High School diploma or GED
Qualifications
- Background and drug screening are required
Skills
- Technical proficiency in computer systems
- Customer service skills
- Communication and active listening skills
Benefits
- Paid training program
- Full benefits package
Pay
Pay is $17/hour, which may be below your state's minimum wage.
Schedule
- Production Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.