Bilingual Spanish Call Center Representative

About the role

The client is seeking a bilingual Spanish/English Call Center Representative to support the Transportation Services Department.

Responsibilities

• Answer calls and assist families in Spanish and English.
• Provide information regarding transportation schedules, routes, and delays.
• Document customer concerns and actions taken.
• Cookordinate with Quality Control Technicians and transportation staff.
• Follow up on unresolved issues and escalate when necessary.
• Provide professional, patient, and courteous customer service.
• Maintain confidentiality of student and family information.

Requirements

• Fluent in Spanish and English (written and verbal)
• Strong customer service and communication skills.
• Good computer and data-entry skills.
• Ability to remain calm in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Previous call center/customer service experience is preferred.