Bilingual Spanish Call Center Representative
About the role
Savannah, GA MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Responsibilities
- Manage inbound and outbound calls in both Spanish and English.
- Provide clear and accurate communication across both languages.
- Aid customers with billing inquiries, account updates, and general support.
- Document customer interactions with precision and attention to detail.
- Escalate complex issues to the appropriate teams when necessary.
- Adhere to company policies and procedures during all customer interactions.
- Achieve daily and monthly performance targets.
Qualifications
- Must be 18 years or older.
- High school diploma or GED.
- Bilingual fluency in English and Spanish (spoken and written).
- Strong listening and interpersonal communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Excellent attention to detail and organizational abilities.
Preferred
- Previous experience in a bilingual customer service or call center role.
Benefits
MCI offers a variety of benefits and incentives to support and reward our team members, including health benefits, retirement savings programs, disability insurance, life insurance, and paid training. Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability.