Bilingual Spanish Call Center Representative

As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service—turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life.

Responsibilities

• Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.
• Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members’ needs while collaborating with internal teams to ensure full resolution.
• Embody a customer-first mindset by actively listening to needs, de-escalating concerns, and providing personalized, compassionate support.
• Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction.
• Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.
• Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.

Requirements

• Intermediate-level experience in customer service, preferably in a call center or healthcare insurance environment.
• Bilingual (Spanish) preferred.
• Medicare experience is a plus.

Schedule

• Full-time, onsite position based in Northwest Houston, TX 77070.
• Monday through Friday, with an 8-hour shift between 7:00 AM and 8:30 PM.
• Must be open to working two weekends out of the month.

Pay

$22.00 - $24.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan—pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).

This is a Contract to Hire position.