Bilingual Call Center Customer Service Representative

About the role

See yourself starting a new career journey? As a Bilingual Call Center Customer Service Representative at ReGenesis Health Care, you play an essential role by providing excellent personalized customer service to each inbound or outbound customer call. You will provide translation services as needed for patients.

Responsibilities

• Professionally greets all customers/clients announcing name of healthcare facility in a clear and professional tone.
• Demonstrate the ability to establish and maintain effective, productive relations with coworkers, supervisors, patients and public.
• Answer incoming calls, makes both medical and dental appointments in the EHS system or transfers the caller to appropriate extensions.
• Register and/or update patient’s demographic information into the patients record daily.
• Always maintain patient confidentiality.
• Maintain call center confidentiality and code of compliance.
• Strive to retrieve messages from both Central Scheduling voice mail and person voice mail hourly and return calls to patient in a timely manner.
• Accurately and completely take messages and ensures appropriate person immediately addresses emergency calls.
• Inform patient of sliding fee program and the proper documentation they will need to bring at the time of visit.
• Maintain a neat/well organized work area.
• Working knowledge of personal computers and ability to navigate through practice management/electronic health software applications.

Requirements

• High school diploma or equivalent required; additional training in customer service or healthcare administration preferred.
• At least 1 year of customer service experience preferred — healthcare experience a plus.
• Excellent written and oral communication skills in both English and Spanish.
• Proficiency with PC keyboard and data entry software systems.
• Strong telephone etiquette and ability to manage multiple calls efficiently.
• Commitment to maintaining patient confidentiality and professional integrity.

Benefits

• Full-time benefits including medical, dental, vision, and life insurance (eligible first of the month following hire date).
• Generous paid time off — 18 days per year including your birthday.
• 9½ paid company holidays.
• 401(k) with company match.
• Agency wide "Quarterly Incentive" (Eligible after 90 days).
• Supportive, team-oriented environment with training and advancement opportunities.
• Meaningful work that makes a difference in our community.

Pay

Competitive pay range: $18–$20 per hour based on experience, plus quarterly incentive bonuses.