Bilingual (Spanish) Branch Customer Representative (Part-Time)

Starting pay: $20.00 per hour with incentive raises earned for learning key skills.

Schedule

• Part-time (25 hours per week)
• Shifts based around service center hours of operation: Monday–Thursday 8:30 AM–5:00 PM, Friday 8:30 AM–6:00 PM

Responsibilities

• Greet and welcome members to the credit union branch, providing excellent member service throughout interactions
• Identify ways to improve members’ financial lives
• Present and advise members or prospective members about Suncoast Credit Union financial products and services to meet their financial needs
• Provide answers to members’ questions and solve problems regarding their financial needs by listening to details, collecting data, securing answers, and reporting results
• Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler’s checks, and money orders
• Assess membership eligibility by interviewing prospective members
• Maintain knowledge of Suncoast Credit Union products and services, including features and benefits
• Open deposit accounts and perform account changes, reconciliations, and error resolution
• Implement credit union policies and procedures regarding teller transactions
• Verify deposits, withdrawals, loan payments, and account balance amounts; obtain proper identification and endorsements; verify signatures
• Maintain proper check approval and cash drawer limits; balance cash drawer at the end of day and maintain an accurate teller balancing record
• Secure negotiable items and confidential records
• Assist with servicing ATM, night drop vault, coin machine, and CDM

Requirements

• High school diploma or equivalent
• 1+ year of experience with a financial institution or similar customer service role (a bachelor’s degree may substitute for work experience)
• General math proficiency to balance cash drawer, audit own work, and reconcile accounts
• Good communication skills (written, verbal, and interpersonal) to professionally interact with members and staff
• Ability to maintain a high level of confidentiality

Physical Demands

• Regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear
• Must be able to lift and carry up to 25 pounds
• Vision requirements include close and classroom vision
• Occasionally required to travel by automobile and work other than normal business hours

Safe Act Statement

This position requires registration as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must obtain a unique identifier before engaging in mortgage loan originator activities, maintain and renew the registration annually, provide updated registration information on a timely basis, and provide the unique identifier to consumers as required by applicable regulations and Suncoast Credit Union policies.

Benefits

• Financial Well-Being: Bonus program up to 12%, 401K matching up to 8%, retirement planning, pay increases based on competency, employee loan discounts, flex spending accounts
• Wellness: Medical, dental, and vision coverage; access to 4,000+ gyms; mental health resources; PTO wellness days; short-term and long-term disability coverage
• Work-Life Balance: 11 paid holidays, 3 weeks of paid time off, 4 weeks of paid parental leave, birthday PTO
• Community Involvement: Paid volunteer hours
• Growth: Degree assistance up to $5,000 per year

For more information, visit Suncoast Credit Union Benefits.