Customer Service Representative Bilingual-Spanish (Part-Time)

About the role

Serves as the first point of contact for customers. Also, assists in the Resource Room and with office support functions.

Responsibilities

• Answers telephones in a courteous manner and directs the caller to the appropriate staff person.
• Monitors activity in front lobby, greets customers, provides relevant program information, and refers to appropriate staff person for assistance.
• Provides objective initial assessment customer’s first contact with the Detroit At Work Career Center.
• Provides orientation to customers on Career Center services.
• Assist customers in the Resource Room with general job search activities.
• Shows interest and concern for all customers, treating them with respect and care.
• Uses personal computer to make input into automated reporting system.
• Assists staff in completing documents accurately and expeditiously.
• Assists other Center staff with various office support functions.
• Operates fax, copier and telephone system.
• Types memos, reports, and other materials.
• Maintains detailed participant records in compliance with policies and procedures.
• Maintains organized and efficient filing system.
• Assists in maintaining inventory of center supplies and materials.
• Performs other duties as assigned.

Qualifications

• Associate degree preferred; high school diploma or GED certificate required.
• Three years of customer service experience.
• General knowledge of Detroit At Work Career Center services and programs.
• Mental ability to handle pressures related to performing multiple tasks requiring concentration and attention to detail with frequent disruptions due to people and/or telephone calls.
• Ability to deal with multiple individuals from diverse backgrounds and varying levels of need.