Bilingual Resident Advocate

About the role

The Bridge is in search of a Resident Advocate who will provide direct services to residents in a 100-bed emergency shelter setting for survivors of domestic violence, sexual assault and women and children experiencing homelessness.

Responsibilities

• Conduct initial intake of residents
• Provide orientation to educate resident about emergency shelter guidelines, services available, make room assignment
• Supervise residents to ensure compliance with shelter guidelines and maintain overall safety while providing quality client services
• Prepare documentation of services provided in compliance with grants using clear and concise narratives; maintain statistical records for files as assigned
• Update daily house census and log report each shift to keep peers abreast of residents’ status
• Provide assistance to Food Services staff by conducting daily meal count on all resident’s attending meals; oversee residents during meal time to ensure safety and cleanliness
• Answer 24 hour hotline, LIVEchat and text to provide telephone assessments to include safety planning, crisis intervention, information and referrals
• Update and assist with overseeing the HCDV shelter bed database; ensure TBOTW account is updated and accurate bed availability is noted, daily
• Conduct routine walk through of facility to monitor, and assist with the cleanliness of the shelter to help ensure resident safety; and compliance with shelter guidelines
• Provide orientation to volunteers and new staff as designated
• Other duties as assigned

Requirements

• High School Diploma/GED; Bachelor's degree is highly desired
• Two years' experience providing direct care in social services or residential setting with at-risk clientele
• Bilingual Required; English/Spanish
• Must pass criminal background investigation check
• Must provide and maintain current TX Driver’s License
• Must provide and maintain clean driving record and annually update driving record
• Must provide and maintain current auto liability insurance
• Must be authorized to work in the U.S
• Must be able to lift/carry (40) lbs, and ascend/descend stairs in emergency shelter setting

Pay

$33,696 annually

Schedule

Full Time/Non-Exempt: 36-hours a week; Friday, Saturday and Sunday; 7am-7pm