Bilingual Resident Advocate

About the role

The Bridge is seeking a Resident Advocate to provide direct services to residents in a 100‑bed emergency shelter for survivors of domestic violence, sexual assault, and women and children experiencing homelessness. The Advocate will conduct intake, orient residents to shelter guidelines and services, assign rooms, supervise compliance, maintain safety, document services, and support food service operations.

Responsibilities

• Conduct initial intake of residents and provide orientation on shelter guidelines, available services, and room assignments.
• Supervise residents to ensure compliance with shelter guidelines and maintain overall safety while delivering quality client services.
• Prepare documentation of services in compliance with grant requirements, using clear and concise narratives.
• Maintain statistical records, update daily house census, and log reports each shift to keep peers informed of resident status.
• Assist Food Services staff by conducting daily meal counts for all residents attending meals and oversee residents during meal times to ensure safety and cleanliness.
• Answer 24‑hour hotline, live chat, and text inquiries, providing telephone assessments that include safety planning, crisis intervention, information, and referrals.
• Update and assist with overseeing the HCDV shelter bed database and ensure the TBOTW account reflects accurate bed availability daily.
• Conduct routine walk‑throughs of the facility to monitor cleanliness, resident safety, and compliance with shelter guidelines.
• Provide orientation to volunteers and new staff as designated.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED; Bachelor’s degree highly desired.
• Two years of experience providing direct care in social services or a residential setting with at‑risk clientele.
• Bilingual required – English and Spanish.
• Must pass a criminal background investigation.
• Must hold a current Texas driver’s license and maintain a clean driving record, updating it annually.
• Must maintain current auto liability insurance.
• Must be authorized to work in the United States.
• Must be able to lift/carry up to 40 lb and ascend/descend stairs in an emergency shelter setting.

Schedule

Full‑time, non‑exempt (36 hours per week). Work days: Friday, Saturday, and Sunday, 7 am – 7 pm.

Pay

$33,696 annually.