Bilingual Receptionist - YES Prep Northwest Secondary (Immediate Opening)

Reports to: Director of Campus Operations | Position type: 11-month | Start date: 2026–27 school year

About the role

When you join the YES Prep team, you will help maintain a welcoming, efficient front office and support the daily operations of a high-performing public charter school in Houston, Texas.

Responsibilities

• Maintain front-desk staffing and streamlined visitor processing:
  • Greet and assist all incoming parents, students, and visitors 100 % of the time during campus hours.
  • Process all visitors through Raptor and follow all safety protocols for sign-in.
  • Maintain and administer the telephone system by answering and routing all incoming calls efficiently.
  • Keep the reception area, storage rooms, conference rooms, and other assigned spaces clean and appealing.
• Deliver A-level front-office service:
  • Provide support for teachers, staff, students, and parents upon request.
  • Receive, inventory, and distribute internal and external communications and deliveries.
  • Facilitate main-office procedures such as supply requests, copy requests, laminating requests, uniform ordering, fee payments, and other operational systems.
  • Respond to all customer-service requests and voicemails within 24 hours.
  • Manage daily administrative operations, establish work priorities, and resolve day-to-day office problems.
  • Create a welcoming front lobby with updated signage that is clean and clutter-free.
  • Provide exemplary customer service with a solutions-oriented mindset that de-escalates situations and prioritizes student needs.
• Support campus-wide systems:
  • Assist in student attendance tracking.
  • Implement standards, policies, and procedures for filing, records maintenance, and other clerical services.
  • Lead the tardy process for students with accurate tracking and data entry.
• Additional duties as assigned.

Requirements

• At least 2 years of experience working urgently in a fast-paced, results-oriented office environment.
• Proficiency in Microsoft Office Suite (Teams, Outlook, Word, Excel, etc.).
• Bilingual in Spanish.
• Exemplary organizational skills, including time management and follow-up.
• Strong command of word processing, spelling, and grammar.
• Demonstrated ability to work on a team.
• Ability to maintain the highest level of confidentiality.
• Ability to exercise excellent judgment in decision-making.
• Belief in and commitment to the mission and core values of YES Prep Public Schools.
• Ability to maintain emotional control under stress.
• Ability to juggle multiple tasks and initiatives at once.
• Dedication to learn, grow, and develop as a professional and openness to giving and receiving frequent feedback.

Core beliefs

• Belief in and commitment to the mission and core values of YES Prep Public Schools.
• Desire to disrupt systemic status quos in education.
• Willingness to go above and beyond to disrupt said status quos.
• Passion to develop resiliency through a relentless pursuit of jaw-dropping results.
• Conviction that high expectations + high accountability = high performance and high growth.

Benefits

• Compensation: $13.77–$17.12 per hour (non-exempt, hourly position).
• Health and supplemental insurance: A $0 monthly medical option that includes $600 toward a Health Savings Account, plus dental, vision, disability, and life insurance. Employees must work 20+ hours a week for the full spectrum of benefits; 10+ hours for medical only.
• Retirement plans: Participation in the Teacher Retirement System of Texas and a 457(b) Retirement Plan.
• Paid time off: 12 days of Paid Time Off plus system closures during the academic calendar (for employees working 20+ hours a week).
• Paid leave programming: YES Prep offers paid leave (100 % of pay) for medical needs, including maternity and paternity leave, based on eligibility and tenure.
• Professional development: High-quality programs, effective coaching, and ongoing professional development opportunities.
• Award-winning culture: YES Prep was named Houston’s Best Place to Work in 2018, 2019, 2021, and 2025, and won the 2012 Broad Prize for Excellence in Urban Education.