26-27 Bilingual Receptionist- YES Prep Southside Secondary (Immediate Opening)

About the role

At YES Prep, work for a mission that impacts the life trajectory of students and their families. YES Prep creates pathways to extraordinary opportunity through best-in-class development, competitive compensation and benefits, and recognition for your impact. Grow as an authentic leader and be part of a high-performing, team-oriented culture.

Responsibilities

• Maintain Front Desk Staffing and Streamlined Visitor Processing
• Greeting and assisting all incoming parents, students, and visitors 100% of the time during campus hours;
• Processing all visitors through Raptor and following all safety protocols for sign in;
• Maintaining and administering the telephone system by answering and processing all incoming calls in an efficient and rapid manner;
• Maintaining an appealing physical environment including reception area, storage rooms, conference rooms, and other rooms as requested;
• Deliver A-Level Front Office Service
• Providing support for teachers, staff, students and parents upon request;
• Receiving, inventorying and distributing internal and external communication and deliveries;
• Helping support and facilitate main office procedures such as supply requests, copy requests, laminating requests, uniform ordering, fee payments, and any other operational systems;
• Responding to all customer service requests and voicemails within 24 hours;
• Managing daily administrative operations including establishing work priorities, and resolving problems related to day-to-day operations of the office;
• Creating a welcoming front lobby space with updated signage that is clean and clutter free;
• Providing exemplary customer services with a solutions-oriented mindset that de-escalates situations and prioritizes student needs;
• Additional duties as assigned.

Requirements

• Campus meets or is above ADA goal
• Assisting in student attendance tracking;
• Implementing standards, policies, and procedures for filing, records maintenance, and other clerical services;
• Leading the tardy process for students with accurate tracking and data entry;

Qualifications

• MUST HAVES:
• At least 2 years of an exemplary record working urgently in a fast-paced and results-oriented office environment;
• Proficient in Microsoft Office Suite (Teams, Outlook, Word, Excel, etc.);
• Bilingual in Spanish;
• Excellence organizational skills including time management and follow-up;
• Strong command or word processing including exemplary spelling and grammar skills;
• Demonstrated ability to work on a team;
• Able to maintain the highest level of confidentiality;
• Able to exercise excellent judgment in decision-making;
• Belief in and commitment to the mission and core value of YES Prep Public Schools;
• Able to maintain emotional control under stress;
• Able to juggle multiple tasks and initiatives at once;
• A dedication to learn, grow, and develop as a professional and openness to giving and receiving frequent feedback;

Must Have Beliefs

• Belief in and commitment to the mission and core values of YES Prep Public Schools;
• Desire to disrupt systemic status quos in education;
• Willingness to go above and beyond to disrupt said status quos;
• Passion to develop resiliency through a relentless pursuit of jaw-dropping results;
• Conviction that high expectations + high accountability = high performance and high growth;