Bilingual Primary Care Referral Coordinator

About the role

The University of Colorado, College of Nursing is seeking a Bilingual Primary Care Referral Coordinator for a full-time (1.0 FTE) position within the Office of Clinical and Community Affairs at the Sheridan Health Services clinics located in the Fort Logan neighborhood of Denver.

Responsibilities

• Process routine, urgent, and emergent referrals for patients in the Adult Primary Care Service Line.
• Verify patient insurance eligibility, communicating with nurse practitioners and the health care team as needed.
• Absorb prior authorization or pre-certification when needed.
• Assist with scheduling appointments consistent with patients' insurance plans.
• Prepare patient paperwork for the provider to review and finalize.
• Track referrals until completion per clinic policy.
• Connect with specialty care clinics, community resources, and services.
• Communicate appropriate diagnostic and clinical information as needed to complete referrals thoroughly.
• Uphold HIPAA policies and procedures to protect patient health information.
• Attend community events to assist in care coordination or perform community outreach.
• May serve as the point of contact for community partners to manage incoming referrals and schedule new or existing patients with more than one service line.
• Monitor incoming faxes daily and upload progress notes, scheduling notices, imaging results, and specialty referral communication to the EMR.
• Aid in managing the transitions of care from the Emergency Department and hospitalizations to primary care.
• Aid in scheduling clinic visits as needed.
• May be asked to prepare or manage Medical Records Requests.

Requirements

• Experience Only: Three (3) years of general clerical experience. One (1) year of this experience must have included care coordination in a clinical setting and/or an insurance company health plan referral unit.
• OR Education and Experience: A combination of related education and/or relevant general clerical experience equal to three (3) years.

Qualifications

• Experience working in a Federally Qualified Health Center (FQHC).
• Experience working as a Medical Assistant, Referral Coordinator or Patient Navigator.
• Knowledge of basic medical terminology and experience using electronic health record systems.
• Ability to identify problems, research and recommend resolutions while exercising discretion and appropriate decision-making.

Skills

• Effective written and oral communication skills.
• Customer service skills.
• Attention to detail.
• Commitment to person-centered care.

Benefits

Details about benefits are available upon request.

Pay

The starting salary range (or hiring range) for this position has been established as $51,873 to $56,022.40.

Schedule

This role is expected to work onsite and is located at Sheridan Health Services at 3525 W. Oxford Ave | Unit G1, Denver, CO 80236.