Bilingual Porter Supervisor

Job Description

The position requires the ability to be on call for emergencies or assistance 24/7, self-starter with the ability to multi-task and manage time without direct supervision, and a personal appearance that reflects a business image. Must be fully vaccinated and speak and write English, with Spanish proficiency being a plus.

• MUST read the shift log daily and monitor the cameras on a daily basis.
• Assign personnel in the day-to-day activities (scheduling) and handle emergency requests.
• MUST provide the team with the schedule every two weeks and keep updating as needed.
• Develop and maintain positive relationships with the team and attend team meetings as needed.
• Visit employees on a regular basis on each site on different shifts to reach each employee, rotating every two weeks.
• Provide training to new hires and follow up on performance evaluations.
• Re-evaluate employee skills and performance if necessary.
• Ensure employees are following the Handbook regulations and building regulations.
• Every conversation with employees MUST be documented.
• Handle customer complaints in a timely and professional manner.
• Punctually review and address clock-in/out punches on a daily basis.
• Record and address any attendance issues, reporting to HR any warning notices before approaching the employee.
• Request forms for PTO, sick days, and vacation MUST be provided by the supervisor.
• All incident reports MUST be filled out and reported to HR.
• All warnings and terminations MUST be sent to HR, requiring three signatures (supervisor and HR, or two supervisors and the employee).

Requirements

• Drive the team to meet daily and weekly performance standards.
• Strengthen the team culture by acting as an example of aptitude, effectiveness, and professionalism.
• Strong desire to be part of a team, while achieving personal and company goals.
• Passion for problem-solving, analyzing data, and identifying potential employees.
• Desire to drive beneficial change with an organization.
• Ability to learn and adapt quickly, both through training and independently.
• Effective communication and problem-solving skills.
• Leadership skills and the ability to react and show leadership in fast-paced, high-urgency situations.

Responsibilities

• Manage the team, including directing, managing, training, and re-training as needed.
• Exercise good judgment in various situations.
• Multi-task and build teams.
• Think outside the box and maintain a positive attitude.
• Be self-reliant and flexible in daily responsibilities.
• Conduct oneself professionally at all times.

Qualifications

• MUST BE BILINGUAL IN SPANISH!
• MUST BE FULLY VACCINATED!

Skills

• Excellent communication and problem-solving skills.
• Team management and leadership abilities.
• Positive attitude and flexibility.
• Self-reliance and adaptability.
• Professionalism and punctuality.

Benefits

• Flexible scheduling.
• Professional development opportunities.
• Competitive compensation package.

Pay

• Salary range based on experience and qualifications.

Schedule

• Variable schedule to accommodate the needs of the team and the organization.