Bilingual Patient Support Specialist (Part-Time)

About the role

Role Overview: The Patient Support Specialist plays a frontline role in assisting patients with understanding and enrolling in care programs supported by AI-enabled technology. This position involves high-volume phone outreach to educate, engage, and support patients, building rapport and addressing questions or concerns to encourage participation. The role requires accurate documentation, collaboration with care teams, and adherence to workflows, scripts, and compliance standards.

Responsibilities

• Conduct inbound and outbound outreach to educate and enroll patients.
• Explain the benefits of care management programs clearly and empathetically.
• Build rapport, handle objections, and support patient engagement.
• Respond to inquiries, triage requests, and ensure timely follow-up.
• Document interactions and outcomes accurately.
• Collaborate with care teams to ensure seamless patient experiences.
• Follow established protocols while adapting to individual patient needs.
• Escalate concerns and contribute to process improvements.

Qualifications

• Bilingual in English and Spanish.
• Prior experience in care management, healthcare, or call centers.
• Excellent communication skills, especially over the phone.
• Strong organizational skills and attention to detail.
• Comfort with technology and web tools, reliable internet, personal laptop, and smartphone.
• Friendly, self-motivated, and passionate about helping patients with chronic conditions.

Skills

Preferred attributes: Experience in sales, outreach, or upselling; background in healthcare, care coordination, or startup environments.

Work Style & Values: Candidates should embody a growth mindset, ownership, resilience, and a collaborative approach. The role demands care, curiosity, clarity, co-creation, and craftsmanship, with a focus on delivering high-quality, scalable solutions that improve healthcare outcomes.