Bilingual Patient Services Specialist
About the Company
American Vision Partners (AVP) partners with the most respected ophthalmology practices in the country, integrating best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates, and Vantage Eye Center. AVP operates over 100 eye care centers in Arizona, New Mexico, Nevada, California, and Texas, including 25 ambulatory surgical centers.
About the Role
As our highly visible Patient Service Specialist, you'll be the patient's first touchpoint and are responsible for gathering important information for their visit and providing an exceptional patient experience.
Responsibilities
- Greeting patients and visitors warmly in person or by telephone
- Checking patients in and out
- Scheduling clinic and surgical appointments, including all pre-operative and post-operative appointments
- Reviewing all paperwork with patients, such as consents for procedures
- Verifying insurance and collecting payments
- Maintaining patient medical records
Requirements
- High School Diploma or GED required
- Preference for Spanish-speaking candidates – highly preferred
- Detail-oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment
- Excellent verbal and written communication skills
- Medical Front Desk experience preferred
- Flexible schedule
- Dedicated to creating a quality patient experience
Benefits
- Medical and dental insurance
- Significant eye care discounts
- Child care assistance
- Pet insurance
- Continuing education funds
- 401(k)
- Paid holidays
- Paid Time Off (PTO)
- Sick Time
- Opportunities for growth