Bilingual Patient Care Specialist

Responsibilities

• Provide patient instruction over the phone or virtually.
• Document and assess product complaints with thorough documentation.
• Collaborate with sales personnel regarding patient accounts and communications.
• Deliver prompt, empathetic, and professional service to all customers.
• Collect payment information and update customer contact details (address, email, phone).
• Maintain call volumes using internal systems to ensure adequate phone coverage.

Requirements

• Must be able to work a hybrid schedule, combining in-office and remote work based on business needs.
• 6 months to 1 year of experience in a call center, healthcare setting, or a combination of customer service and telephone-based roles.
• Proficiency in MS Word, Excel, Outlook, and office equipment.
• Experience using automated information systems to analyze patient accounts.
• Effective listening skills, including the ability to understand others, ask appropriate questions, and respond thoughtfully.
• Basic math and proficient reading comprehension skills.
• Ability to work collaboratively in a team environment.
• Ability to maintain a professional and distraction-free workspace that supports productivity and confidentiality.
• Self-motivated, dependable, and flexible.
• Strong organizational skills and attention to detail.
• Proficient problem-solving abilities and desire to learn and grow.
• Familiarity with departmental systems and workflows.

Qualifications

• Medical, dental and vision insurance.
• 401k with company contribution.
• Annual paid vacation starting at 3 weeks, sick time and paid holidays.
• Life insurance, disability and FSA/HSA options.
• Company-paid employee assistance program.

Benefits

• Medical, dental and vision insurance.
• 401k with company contribution.
• Annual paid vacation starting at 3 weeks, sick time and paid holidays.
• Life insurance, disability and FSA/HSA options.
• Company-paid employee assistance program.