Bilingual Patient Care Scheduler (CST)

About the role

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team.

As a Care Guide, you'll play a crucial role in achieving our mission by scheduling patients for diagnostic imaging and ensuring a seamless patient experience. You’ll also be involved in day-to-day administrative tasks such as updating patient schedules, answering emails, and liaising with imaging centers.

We're seeking a resourceful, proactive, and entrepreneurial person who shares our passion for revolutionizing the diagnostic imaging industry. The ideal candidate will have experience managing a high volume of outbound calls, multitasking, navigating various systems, and providing best-in-class customer service.

Responsibilities

• Scheduling patients (30-40 per day) for diagnostic imaging using scheduling software and tools
• Responding to emails and other administrative tasks
• Communicating with patients and troubleshooting scheduling issues
• Collaborating with other departments and maintaining a positive demeanor
• Adhering to HIPAA regulations and protecting patient privacy
• Participating in professional development and supporting other areas of the business

First-Year Goals

• Optimize scheduling operations to support business growth
• Enhance communication skills for patient satisfaction
• Implement new processes for scheduling operations and scalability
• Foster positive stakeholder relationships to support cross-functional collaboration
• Attend professional development opportunities for personal and business growth

Qualifications

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value and that everyone should want to learn. However, these might be some of the ways you are currently adding value:

• Fluent in English and Spanish to communicate effectively with patients
• Relevant experience in a high-volume scheduling or customer service role with a focus on healthcare
• Outgoing and empathetic personality to provide a welcoming and supportive experience for patients
• Strong communication and interpersonal skills to collaborate effectively with clinicians and team members
• Attention to detail and excellent problem-solving skills to identify and address scheduling issues
• Comfortable using scheduling software and other relevant tools and committed to ongoing learning and professional development

Benefits

• Salary range of $42,000 - $50,000
• 401k
• Healthcare, Vision, and Dental
• All the equipment needed for you to do your role effectively
• Flexible working
• Remote or hybrid working options
• Personal Development budgets
• 18 days PTO plus public holidays
• 10 paid sick days
• Inclusive policies designed by our team, for our team