Bilingual Patient Access Representative - MUSC Pediatrics Northwoods - MUSCP

About the role

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.

Responsibilities

• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
• Collects Co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Position also involves customer service, message distribution, ancillary scheduling and referrals management.
• Interacts with medical professionals and other care team members from diverse cultures and backgrounds.

Requirements

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Qualifications

• High school diploma or equivalent (GED).
• One (1) year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Skills

• Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

Benefits

N/A

Pay

Pay Rate Type: Hourly
Pay Grade: Health-19

Schedule

Scheduled Weekly Hours: 40
Work Shift: Continuous