Bilingual Patient Access Representative

The position is listed on behalf of a partner company managing all applications and next steps. They are seeking a Bilingual Patient Access Representative based in the United States.

About the role

This role is central to ensuring patients receive timely, compassionate, and seamless access to healthcare services through a high-volume patient access center. You will serve as the first point of contact for patients, supporting them in both English and Spanish across phone and digital communication channels.

Responsibilities

• Handle a high volume of inbound patient inquiries via phone and digital channels in both English and Spanish, ensuring timely and professional support.
• Schedule, reschedule, and cancel patient appointments while ensuring accurate matching to appropriate providers and services.
• Register new patients and maintain accurate records in electronic health record (EHR) systems.
• Verify insurance information, screen for financial assistance eligibility, and provide service estimates when needed.
• Follow established communication scripts, workflows, and HIPAA-compliant procedures in all patient interactions.
• Provide pre-visit instructions, relay communications to clinical teams, and escalate calls to nursing staff when appropriate.
• Notify patients of appointment changes, lab results (as permitted), and other relevant updates following strict protocols.

Requirements

• A high school diploma or equivalent required; an associate degree preferred.
• Fluency in both English and Spanish (written and verbal) is required.
• 1+ year of experience in a call center, patient access, healthcare administration, or customer service environment preferred.
• Strong communication and active listening skills with the ability to handle sensitive conversations with empathy and professionalism.
• Ability to multitask, prioritize effectively, and manage high-volume workloads in a fast-paced environment.
• Familiarity with EHR systems, call center tools, and healthcare scheduling processes is an advantage.
• Strong attention to detail and commitment to accuracy in data entry and patient information handling.
• Ability to work flexible schedules, including weekdays and Saturdays within designated hours.
• Commitment to healthcare equity, patient dignity, and inclusive service delivery.

Benefits

• Competitive hourly pay ranging from $18 to $26.50 per hour.
• Comprehensive medical, dental, and vision insurance coverage.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options.
• Short-term disability and basic life insurance provided, with optional additional coverage.
• Employee Assistance Program (EAP) for personal and professional support.
• Retail plan with employer match after one year of service.
• Paid time off including accrued PTO, health time off, and paid holidays.
• Full remote work across the United States with company-provided equipment.
• Structured training, ongoing development, and performance support programs.
• Inclusive, mission-driven environment focused on equity and community health.