Bilingual Patient Access Representative

About the role

The Bilingual Patient Access Representative I (PAR I) serves as a key point of contact for patients seeking reproductive healthcare services, including abortion services. They are responsible for handling a wide range of inquiries and ensuring seamless patient experiences.

Responsibilities

• Navigate and manage complex workflows in systems
• Field and resolve a large volume of inquiries via phone and other contact methods
• Register new patients into the Electronic Health Record (EHR) system
• Schedule, cancel, and reschedule appointments for reproductive healthcare
• Verify and update patient insurance information
• Pre-register patients for appointments
• Screen for alternate funding sources
• Provide pre-visit instructions to patients
• Transmit calls to appropriate nurse advice staff when necessary
• Assist patients in identifying appropriate providers and appointments
• Screen patients for financial support using real-time eligibility (RTE)
• Inform patients about negative or abnormal STI results
• Transfer calls to appropriate departments as needed
• Communicate with patients regarding canceled or rescheduled appointments
• Train, support, and mentor colleagues
• Participate in special projects and other duties as assigned

Requirements

• High school diploma or equivalent
• Secondary language proficiency (Spanish)
• Strong phone and verbal communication skills
• Ability to multi-task and manage time effectively
• Flexible work schedule
• English language proficiency
• Demonstrated dedication to Planned Parenthood's mission, vision, and values
• One year of experience in contact centers, pre-access, patient access, admissions, or hospital business office
• Familiarity with call center systems and practices

Qualifications

• Associate degree, or equivalent experience
• Commitment to advancing race(+) equity in one’s work
• Strong sense of accountability to equitable practices
• Understanding of the impact of identity dynamics on organizational culture
• Commitment to CHN and Planned Parenthood's 'In This Together' service ethos, workplace values, and service standards

Benefits

CHN offers a competitive benefits package which includes:

• Health Care Coverage (Medical, Dental, & Vision)
• Flexible Spending Accounts and Health Savings Account
• Short-Term Disability and Basic Life & AD&D Insurance
• Employee Assistance Program
• Retirement Plan, 3% employer match after one year of service
• Paid Time Off Program including accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays

Pay

$18 - $26.50 an hour. Actual salaries may vary based on factors including education, training, experience, professional achievement, and business need.

Schedule

Full-time (37.5 hours/week) Monday - Saturday between the hours of 8 AM - 7 PM Eastern Time; additional hours as needed.

Location

100% fully remote in the U.S.