Bilingual Orthodontic Treatment Coordinator

Overview

Taylor Dental and Braces - Decatur is seeking a Bilingual Orthodontic Treatment Coordinator to join their team. The position is Monday through Friday from 7:45 AM to 5 PM, with a 4-hour administrative day on Fridays. Travel is required, and sales experience is preferred.

Responsibilities

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Patient Communication and Education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
• Financial Coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances.
• Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress).
• Submit paperwork to insurance
• Operate X-ray machines and assist with clinical tasks when required (if certified)
• Solicit referrals from patients post-treatment and track satisfaction with work provided
• Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs

Qualifications

• Education/Experience: High School diploma or GED is required. A minimum of 1 year orthodontic or equivalent experience is required.
• Required or Specialized Skills: Excellent communication and interpersonal skills. Previous sales experience. Comfortable discussing costs and payment plans with patients. Responsive to patients (follow-up with patients, answer questions). Computer proficiency - comfortable in the Microsoft Office Suite. Understand and able to effectively communicate techniques utilized in the Orthodontic field.
• Preferred Skills: Work experience as a Treatment Coordinator in a dental practice (ideally 3+ years experience in dental and/or orthodontic environment with knowledge of Orthodontics treatments). 3+ years of sales or customer service experience strongly preferred. Knowledge of dental insurances, payment financing, and self-pay collections. X-Ray certification and CPR certification. Bilingual, Spanish is a plus.
• Physical Requirements: The nature of work requires the ability to: Effectively communicate and exchange information with patients, their parents, clinicians, and staff. Operate a computer, keyboard, and standard office equipment. Lift/carry up to 30 lbs and be able to twist, turn, bend, and stoop. The majority of work performed is in a clinical environment which may require availability for extended hours during peak periods. Work hours may change to meet business needs.

Benefits

• Competitive compensation
• Monthly bonuses based on Office performance
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!