Bilingual Order Support Supervisor

About the role

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

Responsibilities

• Creates a fun and exciting sales atmosphere that helps promote fair competition & engagement
• Strong motivator of sales personnel; continuous monitoring of sales progress
• Concentrates on increasing sales rather than administrative functions
• Achieve team sales goals on a daily and weekly basis
• Perform all tasks and responsibilities at the highest level of integrity
• Spearhead a culture that values personal development, learning and continuous improvement
• Participates in hiring individuals with a high probability of selling success
• Keeps up to date on all promo’s, products and services
• Properly administer time off policies in a fair and consistent manner

Requirements

• Bilingual is a PLUS!
• 2-3 years of overall sales leadership experience in contact centers or retail
• Proven record of achieving challenging team and individual sales goals
• At least 18 years of age
• High School diploma; associate or bachelor’s degree preferred
• Likely to work in the United States

Qualifications

• Highly motivated and results-driven
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Experience with CRM systems and data analysis

Skills

• Customer service skills
• Team management skills
• Product knowledge
• Time management skills

Benefits

• Competitive Pay
• Premium Health, Dental, and Vision Insurance
• 401K Match
• 50% off Verizon Service
• Tuition Reimbursement

Pay

Details not specified

Schedule

Details not specified