Bilingual Onsite Technical Specialist & Sales Representative
About the role
Bilingual Technical Specialist and Sales Representative. Must be bilingual in English and Spanish. Pay Rate: $23/hour base pay. Bilingual Bonus: $1.00/hour. Scheduled: 5 days/week (average), Full Time.
Responsibilities
- Evaluate and troubleshoot with customer concerns
- Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
- Utilize call center technology to solution, input, track, and report customer issues
- Meet goals and grow from feedback and coaching
- Serve, Solve, Sell incentives
- Directly connected to Serve, Solve, Sell incentives
- Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
Requirements
- Minimum education: Highschool Diploma (or equivalent)
- Strong knowledge of software troubleshooting techniques
- Able to achieve sales and customer experience goals and objectives
- Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
- Strong attention to detail while multitasking with speed and accuracy
- Excellent phone etiquette and communication skills
- Flexibility to adapt to the needs of the customer, the business, and your team
- Display commitment through a reliable track record of attendance and performance
- Computer literacy and ability to type 25-35 words per minute and learn call center software
- A passing hiring assessment (soft skill scenario modeling and product knowledge)
- Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications
- Bilingual Spanish/Español skills are highly desirable (additional financial incentives provided)
Qualifications
- Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
Skills
- Software troubleshooting techniques
- Customer service and communication skills
- Technical problem-solving
- Computer literacy
Benefits
- Base pay is guaranteed and paid biweekly
- Earned pay can now be accessed early!
- Generous medical, dental and vision benefits program after 30 days of employment
- 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
- Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
- Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
Pay
$23/hr base pay (guaranteed)
Schedule
5 days/week (average), Full Time
Benefits
- Part-Time and Full-time medical, dental and vision benefits available
- Visit Asurion Benefits Central: https://www.abcinfoshare.online/ to explore our perks
About Asurion
At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions. Put Customers First Play A Team Sport Take Ownership Collaborate and Then Commit Reach Full Potential
Company Information
Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.