Bilingual Onsite Technical Support & Sales Representative
About the role
This position requires newly hired Technical Support and Sales Representatives. Must be bilingual in English and Spanish.
Responsibilities
- Evaluate and troubleshoot with customer concerns
- Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
- Utilize call center technology to solution, input, track, and report customer issues
- Meet goals and grow from feedback and coaching
- Sell Asurion smart home and other products on every call
- Directly connected to PPX incentives
Requirements
- Minimum education: Highschool Diploma (or equivalent)
- Strong knowledge of software troubleshooting techniques
- Able to achieve sales and customer experience goals and objectives
- Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
- Strong attention to detail while multitasking with speed and accuracy
- Excellent phone etiquette and communication skills
- Flexibility to adapt to the needs of the customer, the business, and your team
- Display commitment through a reliable track record of attendance and performance
- Computer literacy and ability to type 25-35 words per minute and learn call center software
- A passing hiring assessment (soft skill scenario modeling and product knowledge)
- Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
Qualifications
- Passing hiring assessment (soft skill scenario modeling and product knowledge)
- Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
Skills
- Software troubleshooting techniques
- Customer service and communication skills
- Product knowledge
- Technical problem-solving
Benefits
- Base pay is guaranteed and paid biweekly
- Earned pay can now be accessed early!
- Medical, dental and vision benefits program after 30 days of employment
- 301K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
- Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
- Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
Pay
Pay Rate: $20.00 /hour base pay
Bilingual Bonus: $1.00 /hour
Schedule
Schedule: 5 days/week (average)
Benefits
- 3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers
- Part-Time and Full-time medical, dental and vision benefits
Pay Per Experience (PPX) Model
Top experts make up to $32+/hr!
Company Information
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We take care of you (benefits/perks):
Company Culture
Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.