Onsite Technical Specialist & Sales Representative

About the role

Earn a base pay rate of $23/hour with guaranteed biweekly payments. Additional incentives are available based on performance and customer satisfaction.

Responsibilities

• Evaluate and troubleshoot customer concerns
• Identify technical issues and deploy solutions
• Utilize call center technology to track and report customer issues
• Meet and exceed sales and customer experience goals
• Sell Asurion smart home and other products on every call
• Directly connect to Serve, Solve, Sell incentives
• Work 4-8 hours daily in a call center environment with high noise levels
• Escalate calls as necessary

Requirements

• Minimum education: High school diploma or equivalent
• Strong knowledge of software troubleshooting techniques
• Ability to retain knowledge and solve customer concerns through memorization of product offerings and customer information
• Excellent phone etiquette and communication skills
• Flexibility to adapt to customer, business, and team needs
• Computer literacy and typing speed of 25-35 words per minute
• Passing hiring assessment (soft skill scenario modeling and product knowledge)
• Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
• Bilingual Spanish/Español skills are highly desirable (additional financial incentives provided)

Qualifications

• Willingness to work on-site at Asurion's location

Skills

• Technical troubleshooting skills
• Customer service and communication skills
• Product knowledge and memorization skills
• Call center software proficiency
• Ability to multitask and maintain focus

Benefits

• Generous medical, dental, and vision benefits program after 30 days of employment
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits such as heart health, diabetes management, and healthcare advocacy
• Employee discount program on various products and services
• Part-Time and Full-time medical, dental, and vision benefits available

Pay

$23/hr base pay with additional incentives based on performance and customer satisfaction.

Schedule

Full-time schedule of 5 days/week (average).