Bilingual Office Administrator | Full Time

About the role

This role is available at the Rockville Clinic within the ABA team. Must be fluent in both Spanish and English.

Responsibilities

• Schedule and manage daily clinic operations including cancellations and coverage arrangements.
• Maintain and update appointment records in Scheduling Software.
• Communicate schedule changes to caregivers and staff professionally.
• Welcome visitors and families, answering inquiries and directing them to appropriate areas.
• Coordinate drop-off and pick-up activities, ensuring client safety.
• Answer phones and direct calls, taking detailed messages when necessary.
• Maintain security by following procedures and monitoring the visitor log.
• Manage clinic inventory and place orders for supplies.
• Support in-home clinicians by preparing and distributing therapy materials.
• Update and maintain the clinic Calendar of Events, bulletin boards, and incoming/outgoing mail.
• Aid in onboarding new hires and assist with staff appreciation initiatives.

Requirements

• High school diploma or equivalent.
• Bilingual in Spanish.
• 1-3 years of administrative or customer service experience.
• Experience in healthcare scheduling, preferably in ABA therapy or behavioral health.
• Proficiency in Microsoft Office and Google Suite.
• Experience with scheduling software and EHR/EMR systems.
• Strong organizational skills and ability to work independently and in a team environment.
• Excellent problem-solving abilities and adaptability in a fast-paced environment.
• Familiarity with ABA therapy terminology and scheduling nuances.

Qualifications

• High school diploma or equivalent.
• Bilingual in Spanish.
• 1-3 years of administrative or customer service experience.
• Experience in healthcare scheduling, preferably in ABA therapy or behavioral health.
• Proficiency in Microsoft Office and Google Suite.
• Experience with scheduling software and EHR/EMR systems.
• Strong organizational skills and ability to work independently and in a team environment.
• Excellent problem-solving abilities and adaptability in a fast-paced environment.
• Familiarity with ABA therapy terminology and scheduling nuances.

Benefits

• Annual $500 CEU stipend.
• Paid time off and holidays.
• Health, dental, and vision plans.
• 401(k) with employer contributions.

Pay

Hourly Pay: $20.00

EEO Statement

We are committed to equity and diversity in our hiring practices. We welcome and respect the diversity of the families we serve and strive to build a culture of respect, dignity, fairness, caring, equality, and self-esteem. We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seek to hire, retain, and promote from a wide variety of backgrounds.