Bilingual Nurse Telephone Triage (Work from Home)

About the Role

AccessNurse-TeamHealth is the premier medical call center, delivering 24/7 telephone nurse triage, answering services, and health information services to hospitals, physician offices, and insurance plans across the country. We serve more than 20,000 clinicians and practices along with healthcare systems, health plans, and federally qualified health centers. As a Telephone Triage RN, you’ll work from home using advanced evidence-based clinical decision tools to help patients get the right level of care at the right time.

Why Nurses Love This Role

• 100% remote—work from home
• No bedside lifting or hospital burnout
• The variety of scheduling options
• Competitive pay + excellent benefits
• Supportive, collaborative team culture
• Paid training & equipment is provided
• Opportunities for bilingual pay incentive

Responsibilities

• Assess symptoms using physician-developed clinical algorithms
• Deliver & document health education to assist patients in managing their symptoms when indicated
• Assist in getting patients to the appropriate level of care (e.g., home care, an office visit, emergency room)
• Consult with physicians as needed

Requirements

• Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer
• 2+ years of RN experience
• Proficiency using computers and type a minimum of 25 wpm
• Excellent listening and comprehension skills to determine key information by patient

Remote Workstation / HIPAA Requirements

• Must have a high-speed internet connection
• Workstation must be in a room where door can be locked
• Desk should be large enough to hold 2 monitors, computer, accessories + hands-free headset
• Ability to handle confidential information; HIPAA compliance is mandatory

Remote Training Schedule

Format: Virtual (Zoom)
Duration: 3 weeks
Attendance: 100% attendance required

• Week 1: September 14th – September 18th M-F Live Zoom 10:00 am-2:00 pm EST then 4hrs/day of Self-Study
• Week 2: September 21st – September 25th M-F Live Zoom 10:00 am-2:00 pm EST then 4hrs/day of Self-Study
• Week 3: September 28th – October 2nd M-F Shift days/times with a preceptor will be discussed with education manager