Bilingual Member Service and Sales Representative (Teller) - Spanish/English Required

About the role

At Mountain America, we create exceptional service experiences with every member, every time. We provide life-changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA), and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Responsibilities

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in transactions such as opening new accounts, servicing existing accounts, and explaining products and services.
• Recognizes member needs, educates on financial transactions through MACU tools, resources, and technology, and cross-sells products and services as needed through a consultation approach.
• Increases member satisfaction and account retention by meeting sales and service goals.
• Makes outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Solves problems by clarifying member complaints, determining the cause, providing solutions, expediting corrections or adjustments, and following up to ensure resolutions.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
• Maintains cash drawer, initiates wire transfers, cashiers checks, and cash advances, creates VISA cards, opens and processes IRA transactions, certificates of deposit, and redeems savings bonds.
• Plays a role in fraud disputes, accurately and efficiently processes transactions, and assists in opening and closing branch procedures.
• Ensures branch security by handling vault combinations, security codes, and member information.
• Represents the credit union professionally in dress and actions, keeps work area neat and clean, responds to communication in a timely manner, and actively participates in product knowledge courses.
• May travel as required, complies with all regulations as required by law, and performs other duties as assigned.

Qualifications

• At least six months of customer service experience.
• A high school diploma or equivalent.
• A valid driver's license is required.

Skills and Abilities

• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell financial services to create exceptional member service.
• Ability to perform financial calculations.
• Effective and persuasive communication skills.
• Proficient computer operating skills, including Microsoft Office Suite (Outlook, Word, Excel).
• Physical demands: ability to talk, hear, sit, use hands to handle or feel and reach, stand, walk, kneel, and crouch occasionally, close vision, distance vision, lift up to 10 pounds consistently and up to 50 pounds occasionally.

Benefits

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Excellent medical and dental benefits with minimal employee contribution (full-time employees).
• Paid time off, volunteer time off, and paid holidays.
• Matching 401K.
• Tuition assistance.
• Professional development.
• And more!

Pay

Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives.

Schedule

Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 – 25 hrs./week based on needs of the branch*

Benefits

• Excellent medical and dental benefits with minimal employee contribution (full-time employees).
• Paid time off, volunteer time off, and paid holidays.
• Matching 401K.
• Tuition assistance.
• Professional development.
• And more!