Member Service & Sales (Teller) (Spanish Required)

About the role

At Mountain America, we create exceptional service experiences with every member, every time. We provide life-changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA), and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Responsibilities

• Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in transactions.
• Educates on options for managing financial transactions through MACU tools, resources, technology, and cross-sells products and services as needs arise through a consultation approach.
• Focused on increasing member satisfaction and account retention, meeting sales and service goals.
• Makes outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
• Maintains cash drawer, initiates wire transfers, cashiers checks, and cash advances, creates VISA cards, opens and processes IRA transactions, certificates of deposit, and redeem savings bonds.
• Plays a role in fraud disputes, accurately and efficiently processes transactions in accordance with established policies and procedures, assists in the opening and closing procedures of the branch, and responsible for Branch Security.
• Represents the credit union in a professional manner, both in dress and in actions, keeps work area neat and clean, responds to email/voicemail/missed calls/other communication in a timely manner, actively participates and completes product knowledge courses, travels as required, complies with all regulations as required by law, performs other duties as assigned.

Minimum Qualifications

• At least six months of customer service experience.
• A high school diploma or equivalent.
• A valid driver's license is required.

Benefits

• Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Excellent medical and dental benefits with minimal employee contribution (full time employees).
• Paid time off, volunteer time off, and paid holidays.
• Matching 401K.
• Tuition assistance.
• Professional development.
• And more!