Bilingual Medical Receptionist (Central)

About the role

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

Responsibilities

• Greet patients, answer incoming calls, and respond to inquiries with professionalism and cultural sensitivity
• Register patients according to established protocols and maintain accurate demographic, billing, insurance, and identification information
• Explain medical office procedures and policies and help patients move through appointments as scheduled
• Schedule and coordinate patient appointments and maintain related documentation
• Complete insurance verification during registration by reviewing benefit details to determine patient financial responsibility
• Accurately scan and maintain patients' insurance cards and photo identification
• Collect copays, outstanding balances, and other patient financial responsibility during in-person and virtual checkout in accordance with Kind Clinics policies and procedures
• Complete daily patient financial reconciliation, including balancing payment batches, validating deposits, completing financial sign-off procedures, and maintaining accurate financial documentation
• Connect patients with Financial Advocates when appropriate and complete applicable financial advocacy requirements accurately and on time
• Report statistics as required; manage incoming and outgoing mail; and maintain supplies, forms, and an orderly reception area
• Safeguard patient privacy and confidentiality and complete other clerical duties and office-management tasks as assigned
• Identify and support processes and systems that improve clinic flow
• Schedule appointments accurately according to clinic protocols and document corrections promptly
• Complete patient check-in within the clinic's established service standard
• Verify insurance and scan required identification and insurance cards accurately before