Bilingual (Mandarin/English) Customer Service Representative/Sales Trainee

About the role

The bi-lingual Mandarin/English Sales Assistant/Customer Service Representative supports our sales and marketing functions and customer service.

Responsibilities

• Respond to customer phone inquiries in a prompt, courteous, and concise manner
• Serves customers by providing product and service information and resolving product and service problems
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Enter customer orders with accuracy and assure customer satisfaction
• Aid the credit department in account set-up and customer billing
• Aid the transportation department with late orders and delivery issues
• Aid the sales department with communicating new items and pricing to customers
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information

Requirements

• College degree, preferred - with an emphasis on food studies or marketing; or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience
• Three (3) to five (5) years of sales, customer service, purchasing or marketing administrative experience, preferred
• Proficiency in using all Microsoft Office software products: Word, Excel, PowerPoint
• Mandarin language proficiency is MANDATORY

What You Might Have

• Customer Service knowledge
• Excellent organizational skills and attention to detail
• Ability to communicate well at all levels and keep information secure and confidential
• Ability to problem solve and resolve conflict
• Keep well-organized files and provide accessibility to others inside and outside of the department
• Work under pressure, meet deadlines and be flexible in working on multiple tasks simultaneously

Benefits

• 401(k) 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance