Customer Service Representative (Bilingual: Mandarin-English)

About the role

Handle inbound and outbound insurance-related calls
Assist customers with payments, renewals, and quoting support
Communicate with Mandarin Chinese-speaking customers
Use VOIP and Google Meet for customer calls
Perform basic administrative tasks using Word, Excel, and Monday.com

Responsibilities

• Handle inbound and outbound insurance-related calls
• Assist customers with payments, renewals, and quoting support
• Communicate with Mandarin Chinese-speaking customers
• Use VOIP and Google Meet for customer calls
• Perform basic administrative tasks using Word, Excel, and Monday.com

Requirements

• Fluent in Mandarin Chinese and English
• 3–5 years of customer service experience
• Experience handling insurance-related customer calls
• Proficient in Microsoft Word and Excel
• Familiarity with Monday.com
• Comfortable using VOIP and Google Meet

Qualifications

• Fluent in Mandarin Chinese and English
• 3–5 years of customer service experience
• Experience handling insurance-related customer calls
• Proficient in Microsoft Word and Excel
• Familiarity with Monday.com
• Comfortable using VOIP and Google Meet

Skills

• Fluent in Mandarin Chinese and English
• Experience handling insurance-related customer calls
• Proficient in Microsoft Word and Excel
• Familiarity with Monday.com
• Comfortable using VOIP and Google Meet

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule

9:00 AM – 5:00 PM CST

Pay

PHP 65,000