Bilingual Loan Processor

About the role

The Bilingual Loan Processor (Spanish/English) role is part of a fast-paced, high-volume lending team focused on providing PACE financing solutions. The role supports borrowers and contractors throughout the loan process, handling applications, communications, and ensuring compliance with regulations.

Responsibilities

• Handle inbound and outbound calls with borrowers and contractors regarding loan applications and status updates.
• Manage a high-volume pipeline of consumer loan applications from origination through closing.
• Accurately collect, review, and enter borrower information into various loan processing systems.
• Partner with Sales Managers, Client Success Managers, Underwriting, and contractors to ensure smooth loan processing.
• Communicate lending decisions, application status updates, and next steps to customers and contractors.
• Deliver exceptional customer service while working toward first-call resolution.
• Maintain accurate loan records and documentation throughout the lending process.
• Meet established production, quality, and turnaround-time expectations.
• Identify opportunities for process improvement and support implementation of operational enhancements.
• Ensure compliance with lending regulations, company policies, and quality standards.
• Resolve customer concerns professionally while maintaining a positive customer experience.

Requirements

• Fluent in both Spanish and English (written and verbal).
• Minimum 1-2 years of experience in a high-volume call center environment.
• Experience in one or more of the following: Consumer lending, Mortgage loan processing, Banking, Auto lending, Financial services, Loan servicing.
• Strong customer service and communication skills.
• Ability to multitask and navigate multiple computer systems simultaneously.
• Strong attention to detail and data entry accuracy.
• Comfortable working in a fast-paced, performance-driven environment.
• Self-motivated and able to manage competing priorities and deadlines.

What We're Looking For

• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to build trust with borrowers and contractors.
• Adaptability and flexibility in a changing environment.
• Commitment to delivering world-class customer service.
• Team-oriented mindset with a willingness to support business goals.

Training & Schedule

• 100% Remote/Work From Home.
• Must have a dedicated home office workspace with reliable internet service.
• Must reside in California, Arizona, or Texas (excluding Houston).
• Paid Training: 2-3 weeks - Monday-Friday: 9:30 AM - 6:00 PM PST.
• Hours of Operation: Must be open to assigned schedule within Monday - Sunday: 8:00 AM - 8:00 PM PST.
• Scheduling Notes: Days off may be Tuesday/Wednesday or Wednesday/Thursday. Consecutive days off are not guaranteed. Overtime should be expected during peak summer months.

Job Type & Location

This is a Contract to Hire position based out of El Paso, TX.

Pay And Benefits

The pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.