Bilingual Legal Intake Specialist – Personal Injury Law Firm

Responsibilities

• Answer incoming calls from potential clients and gather detailed case information
• Conduct initial screenings for personal injury cases (auto accidents, trucking accidents, slip and falls, etc.)
• Enter case information accurately into the firm’s case management system
• Schedule consultations with attorneys or case managers
• Follow up with potential clients regarding documentation and case information
• Communicate with clients in a professional and compassionate manner
• Aid with intake forms and documentation
• Cookordination with attorneys and staff regarding new cases

Qualifications

• Bilingual in English and Spanish required
• Previous experience in legal intake, call center, or customer service preferred
• Experience in personal injury law firm intake is a plus
• Strong communication and listening skills
• Excellent organizational and multitasking abilities
• Comfortable handling high call volume
• Basic computer skills and familiarity with office software